Opportunity Bank of Montana offers excellent pay, great career paths, and one of the best benefit packages around. We cover the entire cost of health/dental for our regular employees working 20 hours or more a week in fact, about an additional $4/hour value by itself!

More importantly, our employees say our culture is what sets us apart. We are a company with incredibly positive workplaces. As we grow, we remain committed to supporting our Montana communities.

We are adding to our outstanding team with a Customer Care Agent in Helena. As our Customer Care Agent, you will be responsible for providing friendly, competent, and professional service to our customers via inbound telephone calls as well as electronic means such as email and chat. You will provide a wide variety of support and knowledge to ensure customer needs are met efficiently and effectively.

• Respond to all inbound phone, email and chat inquiries regarding Deposits, Loans and Services while upholding the Contact Center's service legal agreements, all laws, rules, and regulations.
• Provide technical support and troubleshoot the Bank's digital products, including but not limited to online banking, mobility, and bill pay.
• Document all telephone calls, chat conversations and email information according to standard operating procedures.
• Utilize listening, communication, and problem-solving skills with the ability to assist with researching and resolving customer issues.
• Navigate multiple computer systems while interacting with customers.
• Maintain a good understanding of account maintenance, online banking, and debit card policies, along with other banking products.
• Understand and maintain compliance with Bank policies and procedures, along with applicable laws and regulations.
• Identify and recommend solutions to resolve customer issues; when appropriate understand the need to escalate to the appropriate department or manager.
• Perform other related duties as assigned.

Education and Experience Requirements

High School Diploma or equivalent

Education and Experience Preferences

6 months previous banking or general office experience

General knowledge of computer systems and software

Please visit our website for a full job description and more information. Make a change, apply today!

Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.