Opportunity Bank of Montana
  • 28-Nov-2022 to Until Filled (MST)
  • Administration/Treasury/Operations- 90
  • Helena, MT, USA
  • Full Time

Medical, Vision, Dental and Prescription Coverage; Wellness Resources; HSA Match; Flex Spending Options; Parental Leave; Retirement 401(k)/Roth/Profit Sharing; Employee Stock Ownership Plan, Educational Assistance

Looking to join a talented, growing IT Team with an exciting, forward-thinking, tech-enabled work environment and culture where continual learning and professional development are encouraged and supported?

Opportunity Bank of Montana is seeking an Information Systems and Technology (IS&T) Support Specialist I professional with experience working on technology projects, tackling IT issues, and enthusiasm for helping people. We offer highly competitive benefits include a positive work/life balance, flexible hours, paid time off and paid holidays, growth opportunities, retirement, and health benefits, paid parental leave, paid volunteer hours, tuition reimbursement, bonus opportunities, and more.

You will be part of a growing, value-driven community bank celebrating 100 years of serving Montanans. At our core, we are a local bank focused on serving our communities and customers. Our mission is to provide strong financial futures for Montanans. We live by our values of integrity, fun, empowerment, respect, teamwork and bringing a positive attitude to work every day.

Are you ready to make a positive impact on your professional life and in your community? Then come create your future with a growing company headquartered right here in Montana.

This position is based in Helena. As part of our tech support team, you will work with other exciting and knowledgeable IS&T team members and bank staff to:

  • Perform Tier 1 support for all IT related issues.
  • Act as the IS&T technical liaison to bank staff.
  • Create communication to bank employees for IS&T projects, tasks, or events.
  • Monitor and resolve tickets and other IT related issues.
  • Assist with evaluating, recommending, planning, procuring, configuring, implementing, managing, and maintaining bank IT systems, structure, hardware, and software.
  • Manage, maintain, and troubleshoot employee access to various IT systems.
  • Work in conjunction with Managed Services Provider to maintain computer and application systems.
  • Appropriately escalate unresolved or more complex issues to appropriate IT personnel in a timely manner while continuing to maintain overall user communication of status.
  • Answer questions and train users about computer and software policies, processes, procedures, and guidelines.
  • Investigate and resolve minor hardware and software problems.
  • Assist with Tier II support and other more complex IT issues as required.
  • Perform basic modifications, upgrades, or repairs to optimize system performance.
  • Assist with the management of the IT hardware and software inventory.
  • Assist with the creating and maintaining procedure manuals, forms, and documents.
  • Assist with monthly, quarterly, and yearly reviews of IT documentation and policies.
  • Assists with various bank and/or departmental projects and initiatives as assigned.
  • Assist with IT audits.
  • Perform other related duties as assigned

Education and Experience Requirements

2-year associates degree (computer science, information technology or related) or equivalent combination of education & experience

Education and Experience Preferences

2-year associates degree (computer science, information technology or related) & 2 years' experience in information technology or related field - or equivalent combination of education & experience

Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.

Opportunity Bank of Montana
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